FAQ

SHIPPING

Shipping Destinations:

  1. Engag3d currently delivers to all countries across the globe.

Shipping Times:

  1. Allow 3-7 business days for order preparation and fulfillment, followed by 2-7 business days for shipping transit time.
  2. Shipping duration may vary based on location, chosen shipment method, and other factors.

Shipping Cost:

  1. Orders exceeding £50 qualify for free shipping.
  2. Orders below £50 incur a flat rate based on order size and shipping location.
  3. Evri and Evri International serve as the primary mailing couriers, although alternative couriers may be utilized.

RETURNS AND REFUNDS

Ensuring your satisfaction with Engag3d products is our priority, and we offer a 14-day Return Policy:

  1. For damaged or faulty products upon delivery, a 100% refund will be provided.
  2. The Return Policy covers a 14-day window from the item's receipt date.
  3. Eligible returns must include unopened, unused, undamaged items, along with proof of purchase.
  4. To initiate a return, contact support@engag3d.co.uk with the subject 'Returns,' providing your order number, name, and reason for the return.
  5. Detailed return instructions will be provided, and customers are advised to obtain proof of postage to avoid any "lost packages" situations.
  6. Shipping costs for returned items are the responsibility of the customers.
  7. Upon receiving and inspecting the returned item, a confirmation email will notify you of the refund status.
  8. If approved, the refund will be processed, with the credit applied to your credit card or original payment method shortly after.

MATERIALS AND MANUFACTURING

Product Manufacturing and Materials:

  1. Engag3d's products are exclusively 3D printed in West Midlands, England.
  2. Utilizing the polymer PLA, a bio-based thermoplastic derived from renewable resources.
  3. PLA products are biodegradable under specific conditions. For product disposal, contact support@engag3d.co.uk for assistance.